Quality assurance & moderation
Structured review of learning design, delivery and materials. Assessment moderation uses a random sample of at least 25%.
Read the quality assurance policy ↗Policies & processes
Considered learning.
Clear commitments.
How we review learning, support participation and respond when something needs attention.
Overview updated: 3 October 2026
Our policy framework
Our Quality Management System (QMS) provides the structure for reviewing learning delivered in class, online and through learning materials. These policies explain the commitments that guide our programmes and services.
Complaints & learning appeals
Learning-related issues follow the appeals route. A general complaint form helps you describe other concerns and the outcome you are seeking.
Read the procedure and use the form ↗Accessibility & participation
Clear information, inclusive facilitation and reasonable adjustments that support participation while preserving learning outcomes.
Read our accessibility commitment ↗Data protection
Purposeful collection, proportionate safeguards and a clear route to the registered Information Officer.
Read the data protection policy ↗Trainer selection & development
Relevant subject knowledge, appropriate experience and the ability to facilitate learning fairly and effectively.
Read the trainer selection policy ↗Questions about a programme
Programme-specific outcomes, assessment arrangements and recognition should be explained before participation. Ask us if you need a policy in another format, want to discuss an adjustment or need help choosing the appropriate route.
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