Learning appeal
Use this route for learning-related concerns, including delivery, materials, assessment feedback or an assessment decision. Identify the programme or activity and explain the issue or decision you would like reviewed.
Complaints & learning appeals policy
A concern deserves
a clear response.
Tell us what happened, how it affected you and what would help resolve the matter.
Choose the appropriate route
General complaint
Use the complaint form for other concerns about our services, communication or conduct. If you are unsure which route applies, choose General complaint and we will help direct it.
For a privacy or personal-information matter, contact the Information Officer. For a participation barrier, you can also request accessibility support.
How we handle a concern
- Receive and record. We record the concern and acknowledge receipt through the reply details you provide.
- Clarify the issue. We confirm the appropriate route, what needs review and any further information needed.
- Review fairly. We consider the relevant materials, correspondence and, for an assessment appeal, the assessment evidence and criteria. We address any conflict of interest in the review arrangements.
- Explain the outcome. We provide a reasoned response, explain any corrective action and indicate the next step. We keep you informed if the review needs more time.
- Allow further review. If you remain dissatisfied, reply with the reasons and ask for a further review. We explain the available arrangements and who will review the matter.
We handle information on a need-to-know basis and use concerns to improve learning and service delivery. Raising a concern in good faith should not disadvantage a learner. Our internal procedure does not remove any applicable external rights or complaint routes.
Complaint or learning appeal form
Complete the form to prepare an email draft, then review and send it from your email application. Preparing a draft does not submit the complaint. The form does not save your entries on this website; keep a copy before leaving.
If the form creates a barrier, email info@greymattercollective.org and ask for another way to raise the matter. See the privacy notice for how correspondence and website information are handled.